Cancellation Policy
Your appointments are important to all of us on the About Face – A Well Labs+ Medspa. Time allocated for an appointment is reserved especially for you. It is our goal to provide the best quality and tradition of excellent service. Our Providers are booked out weeks to months in advance. It is important to remember, that when you cancel your appointment without providing sufficient notice, our providers time is lost, and we are not afforded the opportunity to schedule a client on the waiting list.
A deposit is required to reserve your treatment appointment at the time of scheduling. We request a minimum of 24 hours’ notice for adjustments or cancellations to your scheduled appointment.
Cancellation Policy:
At About Face – A Well Labs+ Medspa, we deeply value your time and are committed to delivering exceptional care and personalized attention to every patient. To ensure we can accommodate all appointment requests efficiently and maintain the highest level of service, we kindly ask that all patients review and adhere to the following cancellation policy.
Please note that deposit amounts may vary based on the length and type of treatment scheduled and are determined at the discretion of About Face Medical Aesthetics management.
1. Appointment Duration 30 minutes or Less:
- A $50 deposit is required to book any appointment that is 30 minutes or less.
- This deposit will be applied toward the cost of the service at the time of your appointment.
- To avoid losing your deposit, appointments must be canceled at least 24 hours in advance.
- If the appointment is canceled less than 24 hours before the scheduled time, the $50 deposit will be forfeited.
2. Appointment Duration 45 Minutes or Less:
- A $250 deposit is required to book any appointment 1 hour or less.
- This deposit will be applied toward the cost of the service at the time of your appointment.
- To avoid losing your deposit, appointments must be canceled at least 48 hours in advance.
- If the appointment is canceled less than 48 hours before the scheduled time, the $250 deposit will be forfeited.
3. Appointment Duration Over 45 Minutes:
- A $500 deposit is required to book any appointment longer than 1 hour.
- This deposit will be applied toward the cost of the service at the time of your appointment.
- To avoid losing your deposit, appointments must be canceled at least 48 hours in advance.
- If the appointment is canceled less than 48 hours before the scheduled time, the $500 deposit will be forfeited.
No-Show Policy:
If you fail to show up for your scheduled appointment without prior cancellation, your deposit will be forfeited, and future appointments may require full pre-payment.
Late Arrivals:
It is important to arrive to your appointment on time. We value your time and that of our Providers. Each appointment allots for sufficient time for safe administration of treatments; this cannot be compromised. Therefore, if you arrive more than 10 minutes late to your appointment it is considered a “no show” and your deposit will be forfeited. To secure a future appointment an increased deposit amount will be required.
Confirmation Reminders:
As a courtesy, we will send out email and SMS messages to confirm your appointment at the time of scheduling and again 2 days prior to your appointment date. It is your responsibility to ensure we have a current email address and mobile number on file in order to receive the courtesy reminders.
How to Cancel or Reschedule:
To cancel or reschedule your appointment, please choose one of the following:
Call: (603) 580-5296 during business hours.
Email: info@myaboutface.com
We appreciate your understanding and cooperation in adhering to this policy. Our goal is to provide exceptional service, and this policy helps us ensure that we can continue to do so for all of our clients. Thank you for choosing About Face Medical Aesthetics.
By scheduling an appointment at About Face Medical Aesthetics, you are agreeing to our
cancellation, no show, and late arrival policies.
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| Monday | 9 AM – 5 PM |
| Tuesday | 9 AM – 6 PM |
| Wednesday | 9 AM – 5 PM |
| Thursday | 9 AM – 5 PM |
| Friday | 9 AM – 3 PM |
| Saturday | Closed |
| Sunday | Closed |
